SPORTS & EVENTS HOSPITALITY GROUP LTD,
which is registered Malta, offers a service on its Internet site at the address
SportsandEventsTickets.com (hereafter, the "SportsandEventsTickets.com Platform") that
brings together sellers (the "Sellers") of tickets for shows or
sporting events (the "Tickets") and buyers (the "Buyers")
for these same Tickets. The Sellers and the Buyers are hereafter jointly
referred to as the Members. The SportsandEventsTickets.com Platform allows contracts for
the sale of Tickets to be concluded. However, the Members are the sole
decision-makers in finalising the sale or purchase of the Tickets. The Members’
you ("You") to access the SportsandEventsTickets.com Platform that serves to bring
together Sellers and Buyers and to make transactions on the SportsandEventsTickets.com
site according to the terms defined below.
All Sales are 100% Final, no Refund or Cancellation is possible
once booking received. Tickets delivery is normally done by seller at least 3-7
days before the event however sometimes it can be 24-48 hours before the event.
Ticket prices are set by ticket sellers and may be higher or lower than face
value (original price printed on ticket). SportsandEventsTickets.com
provides 100% Refund to tickets buyers if seller is unable to dispatch/provide
tickets timely before the event. SportsandEventsTickets.com provides
an online ticket exchange (resale) marketplace/platform to ticket sellers to
sell their tickets to buyers online and it's NOT the ticket seller; Buyers
purchase tickets from a third party ticket sellers who listed their tickets for
sale. SportsandEventsTickets.com ensures that sellers provided 100% genuine
tickets to buyers so buyers can enjoy the event without any hassle.
1.1 Introduction. Welcome
to SportsandEventsTickets.com's online ticket exchange (the "Site"). These Terms
and Conditions (including any documents referred to in it)
("Agreement") list the terms of the agreement between you and
SPORTS & EVENTS HOSPITALITY GROUP LTD ("SportsandEventsTickets.com" or "We" or
"Us") for the buying and selling of tickets ("Tickets"),
and all other services that We provide (the "Services"). By using our
Site, You agree to accept this Agreement.
1.2 Ticketing Exchange. SportsandEventsTickets.com
provides a service that allows members who want to buy tickets
("Buyers") to find members who want to sell tickets
("Sellers"). SportsandEventsTickets.com does not take title to the underlying
ticket and the actual transactions are between the Buyers and Sellers. Once
Buyer and Seller have entered into a transaction, all transactions are covered
by the SportsandEventsTickets.com Guarantee.
SportsandEventsTickets.com Guarantee. When You purchase tickets on
SportsandEventsTickets.com, SportsandEventsTickets.com guarantees that You will receive the tickets
You paid for in time for the event. In the rare instance that a problem arises
and the original ticket Seller does not provide You with the tickets listed for
sale, SportsandEventsTickets.com will, in its sole and absolute discretion, review
comparably priced tickets and offer You replacement tickets at no additional
cost, or SportsandEventsTickets.com will issue You a refund for the cost of the tickets.
"Comparably priced" replacement tickets are determined by
SportsandEventsTickets.com in its sole and absolute discretion. When You sell tickets on
SportsandEventsTickets.com, provided you provide the exact tickets listed for sale and the
ticket Buyer successfully gains entry to the event, SportsandEventsTickets.com guarantees
that you will be paid for your sale.
1.4 Modification. If We
change this Agreement, We shall post a revised version of this Agreement, which
shall automatically replace the terms of this Agreement. The revised version of
this Agreement is automatically effective after it is initially posted on the
Site. Your continued use of the Site and the Services following
SportsandEventsTickets.com's posting of a revised Agreement will constitute Your
acceptance of the revised Agreement. If You do not agree with the terms of this
Agreement or any revised version of this Agreement, do not continue to use the
Services or this Site.
2.1 Requirements. To be
a member of this Site, You must agree to accept the terms in this Agreement.
You may only use the Services if You can legally enter into and form binding
contracts. If You do not qualify, do not use the Services.
2.2 Registration. We
will not allow You to buy or sell tickets before You have registered with Us.
To register, You must provide your real name, address, phone number, and email
2.3 Username and Password. You
will need a username and password to access the Site and use the Services. You
are responsible for maintaining the security of your username and password and
You are responsible for any action taken under your username or password.
2.4 Listing. To
sell tickets, a Seller lists the tickets in the Site database. As part of the
listing process, the Seller assigns a price to the tickets and provides
information including but not limited to the event, date, section, seat, and
row, and sale end date, all in accordance with the process outlined in the help
pages. When listing seated tickets, all tickets in the same listing must be
consecutive seats. If tickets are not consecutive, then the Seller must create
a separate listing. If a Seller sends tickets that are not consecutive, but
listed them as so, SportsandEventsTickets.com may charge the seller a replacement fee and
other charges, as specified in Section 5. "Piggyback" tickets may not
be sold in the same listing. "Piggyback" tickets are for seats that
are directly behind each other.To list as a Seller, You must provide a valid
credit or debit card. You also grant Us a non-exclusive, transferable,
worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt,
publish and display on the Site and on the sites of our marketing partners your
descriptions of tickets listed for sale. This is so we can promote the sale of
tickets and items that You list for sale.
2.5 Sales Tax. The
Seller is responsible for determining whether it/he/she is required to account
for sales or value added tax on the sale of the ticket. SportsandEventsTickets.com takes
no responsibility for such issues. If the Seller is required to account for
sales or value added tax (US or other) on the sale of the ticket, the Seller
should include the sales or value added tax (i.e., total) price when setting
ticket prices on the website. Note that this is separate from any sales or
value added tax SportsandEventsTickets.com is required to charge on its fees.
2.6 Making an Offer. A
member who wants to buy a ticket first scans the SportsandEventsTickets.com database for
tickets listed by Sellers that match the Buyer's desired tickets. Once the
Buyer finds a matching ticket, the Buyer notifies SportsandEventsTickets.com with an
"offer" that the Buyer is willing to purchase the ticket. Note that
the Seller may or may not be required to charge you sales or value added tax on
the sale of your ticket. Thus, the ticket price shown (before our fees) may
include sales or value added tax (US or other) as appropriate. Please note this
does not include any sales or value added tax that may be payable on
SportsandEventsTickets.com’s fees. As a Buyer, You grant SportsandEventsTickets.com permission to
charge your credit card, debit card, PayPal account, or bank account for the
purchase of the selected tickets.
2.7 Payment Authorization. When
We receive an offer by credit or debit card, We obtain an authorization from
the Buyer's credit or debit card equal to the price, booking fees and delivery
fees for the tickets. We will also add sales or value added tax on our fees as
applicable. The authorization will remain on the Buyer's credit or debit card
until the sale is completed or the order is cancelled. When We receive an offer
by PayPal, We will obtain an authorization from the Buyer's PayPal account
equal to the price, booking fees and delivery fees for the tickets. We will
also add sales or value added tax on our fees as applicable. When We receive an
offer by bank transfer, We will check to see if the bank account is valid.
2.8 Notification. Once
We obtain an authorisation from the Buyer, We notify the Seller of the sale via
email and/or telephone, and We confirm to the Seller that the Buyer is willing
to pay the listed price, booking fees, delivery fees, and taxes on our fees.
Please note, selling prices for tickets traded on SportsandEventsTickets.com may differ
from their original ‘face value’ (i.e. the price it is sold for on the primary
market). Additional information can be found in our FAQ’s and on the ticket
2.9 Seller's Confirmation
Obligation. Except as noted in Section 2.9 a), the Seller must confirm
the order within forty eight (48) hours of the sale of the tickets. Sellers
should use our automated online confirmation process. Sellers will be able to
see the service fee and taxes on our fees before completing the sell process
and committing to sell their tickets. Sellers have forty-eight (48) hours from
the time of sale of the tickets to "Report a Problem" if they are
unable to deliver the exact tickets listed for sale. Sellers can "Report a
Problem" using the "Report a Problem" link on the online
confirmation page. In the case a Seller has not confirmed a sale within forty
eight (48) hours, or in the case a Seller "Reports a Problem" the
Seller, including without limitation, may be subject to a replacement fee,
other charges, and/or other consequences as specified in Section 5.
2.9 a) Exception to Seller’s
Obligation to Confirm. Sellers who commit to send tickets
directly to SportsandEventsTickets.com are not required to confirm the order. Such sellers
have no right to "Report a Problem" and the order is automatically
confirmed immediately after the sale. If the listed ticket is not delivered,
SportsandEventsTickets.com shall have the right to charge the Seller a replacement fee and
other charges, as specified in Section 5.
2.10 Collecting Payment. Upon
confirmation that the Seller is sending an item, We collect payment from the
Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.
At no time do We provide the Buyer's payment information to the Seller. The
money is paid to us, and the Seller is compensated for the sale according to
their selected payment method and the payment policy in the help pages.
Ticket Fulfillment. Once the Seller lists tickets
for sale, the Buyer purchases these tickets, and the Seller has confirmed the
sale, the Seller is responsible for completing the transaction with the exact
tickets the Seller has listed. Tickets sales must be fulfilled via the delivery
method indicated at the time of sale directly to the Buyer and no later than
the shipping deadline communicated to the seller at the time of sale
("Must Ship By Date").
If the Seller lists tickets for sale, confirms the sale and then is unable to
deliver the exact tickets listed, SportsandEventsTickets.com reserves the right to cancel
the Seller’s sale, find replacement tickets for the Buyer and the Sellers may
be subject to a replacement fee, other charges, and/or other consequences, as
specified in Section 5. Invalid tickets: If buyers are refused entry to the
venue as a result of invalid tickets we may refund the buyer at any time.
Invalid tickets are defined as anything where buyers are refused entry. We will
collect proof where this is possible but in some cases SportsandEventsTickets.com reserves
the right to refund the buyer and not pay the seller even if proof of non entry
is not presented. In the event that an event is cancelled or re-scheduled,
SportsandEventsTickets.com reserves the right to cancel a seller’s transaction. If for any
reason your tickets are returned to Us or cannot be delivered We will attempt
redelivery up to a maximum of three times. We endeavour to rearrange delivery
with the customer or arrange a collection point. If this is also unsuccessful
We will not offer a refund. We attempt to ensure all tickets are delivered in
time for the event, time scale permitting We may require a venue or box office
2.12 Seller Payment. The
Seller will be paid 7 - 10 working days after event if the delivery of the
tickets was successful to the buyer. We reserve the right to withhold payment
if We have a good faith basis to believe such sales were unlawful or otherwise
made in material violation of this agreement.
2.13 Ticket Information. Event
dates, times, venues and subject matter, which are listed on the ticket, may
change. It is up to the Buyer to verify the most recent changes by contacting
the box office or referring to official listings for any changes.
2.14 Substituted Seat
Locations. Ticket listings are a representation of actual seat
location. Tickets may be substituted with comparable or better seat locations
without the Buyers’ approval.
2.15 Claims under the
SportsandEventsTickets.com Guarantee. If You receive tickets from the Seller
that are not the tickets you ordered or tickets that are invalid and not
honoured at the venue, we strongly advise you to Contact Us to report the
issue. Issues must be reported within 7 days after receiving the tickets
otherwise this will no longer be covered by the SportsandEventsTickets.com Guarantee.
Should you experience problems with your tickets on the day of the event you
must contact SportsandEventsTickets.com within 48 hours of the incident to report the
issue. In certain circumstances, you may be required to complete a Dispute
Claim Form and provide additional information in order to claim a refund. Forms
must be returned to SportsandEventsTickets.com 5 working days after receiving them, in
order to apply for a refund. SportsandEventsTickets.com reserves the right to prohibit
anyone who brings a fraudulent claim from having further access to our website.
2.16 Season Cards. In
the event that the Buyer fails to return a Season Card to SportsandEventsTickets.com
within 24 hours of the event concluding, the Buyer agrees that SportsandEventsTickets.com
may charge an additional "failure to return fee" of 250-300 USD per
season card that is not returned to the payment method that was used to
purchase the tickets. This charge is in addition to the amount originally paid
for the tickets.
3.1 Accurate Descriptions. For
all tickets You list as the Seller, You warrant that Your descriptions of the
tickets accurately detail and describe the tickets offered for sale. You also
warrant that you own the tickets and are authorized to transfer or resell the
tickets. In the event you are reselling tickets for commercial reasons, you
warrant that you have the right to do so.
3.2 Other Information. You
represent and warrant that any information You provide to us, to other members,
or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or
defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit
or stolen items; (d) does not infringe any third party's copyright, patent,
trademark, trade secret, rights of publicity or privacy, or other right; (e)
does not violate any law, statute, ordinance or regulation, including without
limitation those governing consumer protection, unfair competition,
anti-discrimination or false advertising; and, (f) does not contain any viruses
or any programming that is intended to damage, interfere with, intercept or
expropriate any system, data or personal information.
3.3 Laws and Regulations. You
warrant that You will comply with all applicable local, regional, country and
international laws, statutes and regulations regarding use of the Site and
selling value of the tickets. You warrant that you are over 18 years old and
have the legal capacity to make the transaction.
3.4 Indemnity. You
agree to indemnify and hold SportsandEventsTickets.com and (if applicable) any parent,
subsidiaries, affiliates, officers, directors, attorneys, agents and employees,
harmless against all liabilities, costs and expenses (including reasonable
attorneys' fees) incurred by SportsandEventsTickets.com and (if applicable) any parents,
subsidiaries, affiliates, officers, directors, agents, attorneys and employees
that arise out of any claim asserted by a third party that involves, relates to
or concerns any of your actions or omissions on this Site.
4.1 Double Posting and Removal
of Tickets. To post a ticket for sale on SportsandEventsTickets.com You must first
register with the Site. Once a ticket is posted, We strongly discourage posting
that ticket for sale elsewhere. If You do post your ticket for sale on other
marketplaces, you are required to remove your ticket from the Site immediately
if your ticket sells elsewhere. Except as provided herein, You agree not to
promote the sale of tickets posted on SportsandEventsTickets.com through any other site.
We reserve the right to prohibit users from posting tickets on SportsandEventsTickets.com
if they are not able to provide the exact tickets they posted on
4.2 Stolen Property. The
sale of stolen property on SportsandEventsTickets.com is strictly forbidden, and violates
local, country and international law. SportsandEventsTickets.com strongly supports law
enforcement efforts to recover stolen property that is listed on the Site, and
urges the prosecution of those responsible for knowingly attempting to sell
such items on SportsandEventsTickets.com. Stolen property includes items taken from
private individuals, as well as property taken without authorization from
companies or governments.
4.3 Sellers Shall Not Include
Promotional Material with Tickets. The Buyer name and address is
provided to Sellers for the sole purpose of delivering the specific purchased
ticket(s) and may not be used by the Seller for any other purpose, either in
connection with such delivery(ies) or separately from such delivery(ies). You
agree not to include in your delivery to the Buyer any promotional or other
commercial material that is not provided or approved by SportsandEventsTickets.com, other
than a VAT/Tax invoice if relevant and if requested by the Buyer and
SportsandEventsTickets.com. This includes, without limitation, material that announces a
website or invites the Buyer to visit a website other than SportsandEventsTickets.com,
catalogues, business cards, business reply cards, bookmarks, coupons, flyers,
solicitations or other marketing or advertising material. Including any such
items constitutes a material breach of these terms and conditions. You also
agree not to separately contact the Buyer at any time for any reason. Note that
Your payment may be withheld if you violate this clause.
5.1 Investigations. We
may investigate complaints and violations of our policies. You agree to
cooperate fully with such investigations, including without limitation
providing Us specific information regarding your right to a ticket, the source
of a ticket, your acquisition of a ticket, and the price You paid for a ticket.
5.2 Violations, Termination and
Suspension. We may take any action that We deem appropriate in our sole
discretion including without limitation issuing a warning, suspending or
terminating service, denying access, removing a listing or recommending You
edit a listing. You agree that payments owing to You for sales made through
this Site may be suspended or delayed and that We are not obligated to pay You
for any sales if We have a good faith basis to believe such sales were unlawful
or otherwise made in material violation of this agreement. On termination, Your
items may be de-listed if You are a Seller and Your purchases may be cancelled
if you are a Buyer.
5.3 Disclosure of Information. You
agree that We may report any activity that We suspect violates any law or
regulation to appropriate law enforcement officials, regulators, or other
relevant third parties. We will cooperate to ensure that violators are
prosecuted to the fullest extent of the law.
5.4 Making Adjustments. If
(a) a sale is cancelled for any reason; (b) we reasonably believe that you have
committed fraud or other illegal act or omission during any buying or selling
activity; (c) you leave a sale unconfirmed for more than 48 hours and do not
Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and
2.15, you aren't able to deliver the exact seats that you listed on the Site or
send the tickets (and related passes if any) on or before the Must Ship By Date
or you otherwise fail to fulfill the sale of your tickets or related passes;
(e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit
tickets or related passes for any sale or portion of a sale; (f) You otherwise
owe SportsandEventsTickets.com a specific amount; or (g) You otherwise breach this
Agreement or owe Us a specific amount, then you authorize SportsandEventsTickets.com to
withhold payment or charge your Payment Method any amount you owe us and all
costs SportsandEventsTickets.com incurs due to your conduct, including but not limited to,
a late shipment fee or late delivery fee, reprinting fee, shipping re-routing
charges, the cost of replacement tickets or related passes, coupons, gift
certificates, refunds, and other costs required to compensate the Buyer or
Seller for his or her bad experience, with a minimum charge of 50 USD per
ticket (or the equivalent in their listing currency). We may also first deduct
any amount you owe us from any amount we owe you. Closing of accounts or
opening and maintaining more than one account does not alter your total
liability to us, and we may combine amounts due to us from multiple accounts.
6.1 No Warranty. Except
for the express warranties stated in this agreement, SportsandEventsTickets.com provides
the software, site and services on an "as is" basis and "as
available" basis without any warranties of any kind. SportsandEventsTickets.com makes
no warranty with respect to its software, any tickets, any event, the services
SportsandEventsTickets.com provides, or that sellers or buyers will perform as promised,
and SportsandEventsTickets.com expressly disclaims all such warranties, whether express,
statutory or implied, including without limitation any warranties of quality,
title, non-infringement of third party rights or fitness for a particular purpose.
Some jurisdictions do not allow exclusions of implied warranties or limitations
on how long an implied warranty lasts, so the above exclusion may not apply to
6.2 Waiver of Consequential
Damages; Liability Limit. SportsandEventsTickets.com expressly disclaims any
responsibility for any lost profits or special, consequential, incidental, or
exemplary damages (including without limitation indirect and special damages)
that may result from the services, the site, or the suspension, termination or
malfunction of the services or the site. SportsandEventsTickets.com's liability to You or
anyone else in any circumstance is limited to the lesser of (a) 200 USD and (b)
the total value of all tickets and other items you bought and/or sold via
SportsandEventsTickets.com during the action allegedly giving rise to liability. Some
jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above exclusions or limitations may not apply to
you. Under no circumstances is SportsandEventsTickets.com liable for any additional costs
You incur if you purchase tickets from a third party for tickets you were
unable to purchase on SportsandEventsTickets.com.
6.3 Allocation of Risk. You
acknowledge and agree that the foregoing disclaimers and limitations of
liability represent reasonable allocations of risk, and that the pricing and
other terms and conditions of this agreement reflect such allocations of risk.
6.4 Release. We
are not involved in the actual transactions between Buyers and Sellers. If You
have a dispute with one or more members, You release SportsandEventsTickets.com and all
affiliated companies, officers, directors, agents, parents, subsidiaries, legal
representatives and employees from claims, demands and damages (actual and
consequential) of every kind and nature, known and unknown, suspected and
unsuspected, disclosed and undisclosed, arising out of or in any way connected
with such dispute.
6.5 Tax Indemnity. You
agree that SportsandEventsTickets.com is not responsible in any way for the accuracy or
suitability of any payment of taxes to any entity on your behalf. You shall
indemnify and hold SportsandEventsTickets.com and (if applicable) any parents,
subsidiaries, affiliates, officers, directors, agents and employees harmless
against all liabilities, costs, interest and expenses (including reasonable attorneys'
fees) incurred by SportsandEventsTickets.com that arise out of any third party or
governmental claim that involves, relates to or concerns (i) any local,
regional, country, or international tax obligation or amounts due or owing
under any tax regulation, law, order or decree or (ii) any dispute concerning
the tax status of SportsandEventsTickets.com.
6.6 No Agency. You
and SportsandEventsTickets.com are independent contractors, and no agency, partnership,
joint venture, employer-employee or franchisor-franchisee relationship is intended
or created by this Agreement.
6.7 Third Party Information. We do
not control the information provided by other users which is made available
through the Site. You may find other user's information to be offensive,
harmful, inaccurate, or deceptive. Please use caution when using the Site and
remember that there are risks of dealing with people acting under false
pretences. By using this Site, You agree to accept such risks and agree that
SportsandEventsTickets.com is not responsible for the acts or omissions of users on the
6.8 All Sales are Final. All sales and bids are
final. No refunds, cancellations or exchanges will be issued for date or time
changes, partial performances, or lost tickets.
6.9 Change or Suspension of
Site. SportsandEventsTickets.com reserves the right at any time to modify or
discontinue, temporarily or permanently, the Site or any part of the Site with
or without notice. You agree that We shall not be liable to You or any third
party for any modification, suspension or discontinuance of the Site or any
Services under this agreement, for any reason. We do not guarantee continuous,
uninterrupted or secure access to our service, and operation of our Site may be
interfered with by numerous factors outside of our control. In addition, the
Site could be unavailable during certain periods of time while it is being
updated and modified. During this time, the Site will be temporarily
6.10 Notices. Except
as expressly stated otherwise, all notices to SportsandEventsTickets.com shall be sent
through the email form provided on the Site under the Contact Us link. Our
address is 152/No.8 Naxxar Road, San Gwann, SGN 9030, Maltese Island, Malta. Except as expressly stated otherwise, all
notices to You shall be sent to the email address You provided to us during the
registration process. Such notice shall be deemed given one business day after
the email is sent.
7.1 Ownership of Intellectual
Property. You acknowledge and agree that (i) our patents, trade marks,
trade names, service marks, copyrights and other intellectual property
(collectively, "Intellectual Property") is and shall remain our sole
property, and (ii) nothing in this agreement shall confer in You any right of
ownership or license rights in our Intellectual Property. In addition, You
shall not now or in the future contest the validity of SportsandEventsTickets.com's
7.2 Copyright. Copyright
(c) 2017, SPORTS & EVENTS HOSPITALITY GROUP LTD. The software and the Site, including without
limitation all text, graphics, logos, buttons, images, audio clips, and
computer programs, are the property of SPORTS & EVENTS HOSPITALITY GROUP LTD or its suppliers, and
are protected by country and international copyright, trademark and other
intellectual property laws. The compilation (meaning the collection,
arrangement, and assembly) of all content on the Site is the exclusive property
of SPORTS & EVENTS HOSPITALITY GROUP LTD and protected by country and international copyright law.
Any unauthorized reproduction, modification, distribution, transmission,
republication, display, or performance of the software or the content on the
Site is strictly prohibited.
7.3 Additional Policies. This
Agreement incorporates by reference the following policies and documents also
7.4 Governing Law. This
Agreement is governed by and interpreted in accordance with the laws of the Malta.
You consent to the non-exclusive personal jurisdiction and venue of the courts
of Illinois. SPORTS & EVENTS HOSPITALITY GROUP LTD is registered in Illinois, at the following
address: 152/No.8 Naxxar Road, San Gwann, SGN 9030, Maltese Island, Malta.
7.5 Miscellaneous. This
Agreement (and all documents incorporated by reference) constitutes the entire
agreement between the parties pertaining to the subject matter hereof and
supersedes all prior agreements and understandings between the parties hereto
with respect to the subject matter hereof, whether written or oral. No
amendment, modification or supplement of any provision of this Agreement will
be valid or effective unless made in accordance with the express terms of this
Agreement. If any provision of this Agreement is held to be invalid or
unenforceable under any circumstances, its application in any other
circumstances and the remaining provisions of this Agreement shall not be
affected. You may not assign or transfer this Agreement, or any of its rights
or obligations, without the prior written consent of SportsandEventsTickets.com, which We
can refuse in our sole discretion. Nothing in this Agreement is intended to
confer benefits, rights or remedies unto any person or entity other than the
parties hereto and their successors and permitted assigns. Our suppliers and
co-brand partners are third-party beneficiaries of this Agreement.